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It’s 2015, 15 years after Y2K. Change is part of our lives. We readily accept software updates, reboots, password changes and much more. The best companies are launching new innovations right now. Your competitors are innovating. Are you? If not, what’s getting in your way? The answer I hear from many clients is “We’re searching..
It seems everyone wants to innovate these days, but leaping before you look can lead to serious crashes. Before leaping to crazy innovations, what about listening to customers and acting on their suggestions? Helping companies prepare for successful and sustainable innovation, I’ve learned to check 3 boxes first: 1. Voice of the Customer Feedback process..
I’m an avid sailor. One of the first lessons of sailing – even to the novice – is you can’t sail directly into the wind. It’s the old “You can’t take a straight line from Point A to Point B” routine. So you head upwind by “tacking,” which is turning left and right in a..