Communications Conundrum… solved! In the traditional top-down organization, customers are kept at a great distance from executives who make decisions. The best customer knowledge is held by employees at the... read more →
HIGHLIGHTS: Companies with the least capacity for change are "stuck & skeptical" Leading an organization out of a change-resistant state requires unorthodox approaches Adapting is key to survival and success... read more →
HIGHLIGHTS: Adapting is key to survival and success in today’s business landscape, driven by ever-increasing speed of change and environmental unpredictability. Organizational capacity for change matters a lot. Our Change... read more →
*image credit – m.c. escher 1937, Dutch graphic artist Highlights Business transformation is a process made up of a series of advances that build on each other Successful transformation follows... read more →
Differentiating customer experience is a top-3 priority for many organizations in 2021, especially in light of changes brought about by the pandemic. Decoding what customer experience entails provides insight into... read more →
