Communications Conundrum… solved! In the traditional top-down organization, customers are kept at a great distance from executives who make decisions. The best customer knowledge is held by employees at the... read more →
*image credit – m.c. escher 1937, Dutch graphic artist Highlights Business transformation is a process made up of a series of advances that build on each other Successful transformation follows... read more →
Differentiating customer experience is a top-3 priority for many organizations in 2021, especially in light of changes brought about by the pandemic. Decoding what customer experience entails provides insight into... read more →
SUMMARY Communication breakdowns are rampant Poor internal Communication leads to poor customer reputation Strong internal Communication builds employee trust, pride and engagement Tip - learn a simple technique you can... read more →
What happens when your car is out of alignment? It pulls, right? You’re always fighting the steering wheel. You’re trying to go straight ahead, but your car wants to go... read more →
